Produce a consolidated set of rules and regs in plain language accessible on the web for all service
Many operators, business owners and interested public find the rules and regs too complicated to be easily understood. A 'plain language' set of rules and regs, consolidated to include all of the services, would provide a great deal of information for 'non-engineering' personnel, business owners, etc. An informational website could provide this information to the public in an easy to understand format.
S. Adams commented
I agree %200! Where public complaints/comments are made the regulations, and/or rules should be linked for access. It's like a maze without a strong keyword base it is overwhelming to even attempt to navigate this system. Ergo many valid complaints go unvoiced as well as many brilliant suggestions as these above.
IE: Where and how do we follow up on a submitted complaint? For the life of me I can't seem to find it anywhere although I believe I saw the link when I submitted the informal complaint?
Excellent suggestion. I think the agency that comes closest to this is the FMCSA (www.fmcsa.dot.gov) where almost every rule has a "Guidance" link next to it with a very clear explanation of what the intent of the rule was.
William Bell commented
This is like suggesting elimination of waste and fraud. The goal is (obviously) worthy, but the devil is in entirely in the details.
Many of the Commission's rules are less than lucid, and some are incoherent or inconsistent with other rules. It's not likely that much will be done to redress this problem in the absence of top-down pressure from the Commission or OCM. Don't count on the outside bar to take the initiative; making confusing rules crystal-clear on their face would not generally be good for their business.
Gary Brown commented