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33 votes38 comments · CLOSED: Engagement: In what ways can social networks further FCC engagement with the public? · Admin →
An error occurred while saving the comment~Eric commented
After several months of complaints and many hours on the phone with customer service, my wireless internet device was found to be faulty ( same issue as the original unit warrantied 2 wks after original purchase ). Verizon claimed that the data charges were "data used" charges. In other words the 104 gigs of data that I was billed had been for data that had been streamed from my MIFI device in one billing cycle(password protected& no other devices on my bill to use data). A local computer technician claimed this amount of data is virtually impossible for my situation. Despite my calls Verizon they refused to adjust my data plan or bill. So now I'm stuck with a bill that could pay for a modest trip to the Caribbean!! HELP....